FAQ

Frequently Asked Questions

Orders

How do I place an order?
Browse our collections, select your size and quantity, and click Add to Cart. Follow the checkout steps to complete your purchase.

Can I modify or cancel my order after placing it?
Orders are processed quickly. Contact us at info@rooduscessential.com as soon as possible. We cannot guarantee changes once an order is in processing.

How will I know my order was confirmed?
You will receive a confirmation email with your order details shortly after purchase.

Shipping

How long does shipping take?
Orders are typically processed within 2–5 business days. Delivery within the US generally takes an additional 3–7 business days depending on your location.

Do you ship internationally?
We currently ship within the United States. International shipping availability will be announced when available.

How do I track my order?
Once your order ships, you will receive a tracking number by email. You can also visit our Track Order page.

Returns & Exchanges

What is your return policy?
Please visit our Returns & Exchanges page for full details on eligibility and the return process.

Who covers return shipping costs?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Products

How do I find my size?
Visit our Size Guide for detailed measurements and fit guidance.

Are the colors accurate in product photos?
We do our best to represent colors accurately. Minor variations may occur due to screen settings and lighting.